COMPANY INFORMATION :
940 Water Street
North Bennington, VT 05257
Fax : (802) 753-1140
Email : firstname.lastname@example.org
CONTACTING US :
To facilitate a prompt reply to your e-mail, please provide your name, address, and order number (if applicable).
SHIPPING AND HANDLING :
We ship most orders within 72 hours, and will notify you promptly of any backorders. Our Shipping and Handling charges to the 48 contiguous states are automatically calculated using a UPS table for shipping rates. Next Day Air and Second Day Air shipping are available by contacting us. Additional costs are based on your orderís weight and zip code. We are sorry, but shipments outside the United States are currently unavailable. For orders to Canada, please contact our Canadian retailers.
RETURN AND EXCHANGE POLICY :
Dion Snowshoes will repair or replace any part(s) found to be defective. Please contact us on the quickest method of obtaining repair or replacement. If for any reason you are not completely satisfied with your purchase, simply return it within 10 days of receipt for a prompt and friendly exchange. If you should need to return or exchange any item(s), please contact us to obtain an Return Material Authorization (RMA) number. No returns or exchanges will be accepted without an RMA number.
Item(s) being returned must be in manufacturerís original carton, if applicable.
When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for its value.
Address your package (with RMA written on the label) to
Dion Snowshoe Company
940 Water Street, Box 11
North Bennington, VT 05257
Return the package prepaid. (Sorry, we cannot accept CODís.)
We strongly recommend shipping your return through United Parcel Service (UPS).
All returns and exchanges will be subject to applicable VT state laws.
PRIVACY AND SECURITY :
We have ensured the privacy and security of your transactions with us. Your credit card information and other data given during the order process will be guarded with the highest levels of security and confidentiality.
The information for all orders placed on our site is encrypted using SSL technology, so your transactions are completely protected. With SSL in place for both the client and the server, the information sent via the Internet will arrive SSL-enabled browser. Most browsers today are equipped with SSL.
If you have concerns about ordering via the internet, please call us and we can place your order over the telephone.
Dion Snowshoes will ensure our customersí privacy by NOT selling or exchanging email addresses with a third party.
For customers who make a purchase at our on-line store, we do collect information on which pages were viewed on our site. We use this information to improve your overall shopping experience with us. We also record information given during the order and registration processes - and we keep this information confidential. In our ongoing effort to offer you the most current - and best - shopping opportunities, we may contact you regarding Herrington products, services and events. If, for any reason, you would like to be taken off of our email list, please feel free to contact us via email at email@example.com
Information provided while placing an order will be handled according to the policy in effect at the time of the order. From time to time we may change our policies, and any such changes will be reflected in these policy statements. Concerned customers should review these statements for changes when revisiting the site.